– Totally change your administration construction with those who ‘truly treatment’ regarding your Main aim.
To I don’t know the way Lots of individuals seeking to get this solved. I used to be so disappointed and about to give up
So, we landed in A further town, stayed the night there, after which you can flew in Yet another Plane. We were being all set to go, after which you can they informed us we couldn’t go everywhere on account of “Mechanical Troubles.
I desired to vent my stress While using the baggage predicament together with your airline. Almost everything else was very good, but the way my baggage was taken care of would make me Feel 2 times before reserving with AA yet again. I was charged $25 each way for a single bag, not remaining explained to my bag may be carried on for no charge. So as to add insult to the $50 billed, my bag was weakened on the skin upon staying returned to me.
We are incredibly annoyed aiming to find out about our edge miles. Account quantities BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India ended up canceled. We must know our miles position and if any miles are actually canceled we'd like them reinstated.
I've spent hours around the cell phone attempting to untangle a mistake made in generating reservations with American Airways on the net. Right after going through most of the actions in reserving a flight for my loved ones of three (Brian, Marcela & Lorenzo Hawk) and adding my charge card no. to purchase The three flights, I did not get yourself a confirmation, but a window on my display screen that said “This web site can't be shownâ€. I took that to mean that the transaction didn't experience, so I begun all once more with a different vacation agency.
Bravo to American Airways for giving the surprise increase towards your personnel. And never cowering on the disgruntled passenger on todays La Guardia flight. Just because some attendents ended up cheerful and wished him an exceedingly Merry Christmas. Truly ?? It’s about time we took back our best wishes and grumpy individuals just remain from the planes and hold their views to on their own.
AA shed my baggage in Miami by not getting it with me on my flight to Talahassee, Fl and when I lodged a criticism they gave me a file locator to check position. It took 3 times to get my baggage And that i had to journey to Panama Town Aprt to receive my luggage immediately after Tallahassee Aprt received it and despatched it to Atlanta then to Laptop by Delta.
I am creating to precise my disappointment with my latest trip. I built preparations by way of American Airways making sure that I could use my factors and I was pleased with that. I obtained an excellent price. Due to an unexpected and unfortunate protection breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport News in lieu of Norfolk for getting there at an honest hour. Our baggage having said that went to Norfolk. We rented an automobile and picked our baggage.On the return flight and checked our luggage and then bought an electronic mail from YOU telling us of the hold off and determined by the information YOU presented we rebooked to a afterwards flight.
This agent was away from line and disrespectful. There was NO cause for her Frame of mind, especially when there was NO line and a few brokers standing at the counter like they had been ready and equipped to help. Janet Ault
I'm sorry to say that our expertise for the AA counter in Newark was lower than stellar – Of the two customer service reps at the counter helping travellers examining in, one particular focused her time for you to ONLY First Class travellers, and another female appeared to do as minor as feasible – way too busy stressing about what All people else was executing – all besides what she can be accomplishing! As the road grew longer, the much less fascinated she turned, and her Frame of mind was horrific – It took us significantly less time for you to get towards the Airport than it did standing in line to examine in! (above one hour with only 4 individuals in front of us). By the time we stepped up for the counter – a different consultant got on board – visit this page we had to “tranquil ourselves down†– you are able to think about how one other forty or so people started to really feel behind us! While you continuously try to tell us, you “treatment†in regards to the passenger, which unique could use a little Mind-set adjustment – or find her another situation!
I traveled a short while ago on your own Airways and skilled a discomfort on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t Doing the job and since of my bronchial asthma it had been sizzling and I felt funny.
27th Oct. I flew from Chicago to Manchester on AA54. You utilised a B757 which was fully unsuitable for the 7 hr journey. The seats spec/recline/legroom have been what I'd hope on a vacation constitution or commuter flight of one hour. Additionally, the reading light did not do the job and in addition to the movie there was no channel open up for new music.
Had great buyer service sine 1/17. Been pulled from the FRA flight and stayed for 2 days in Philly. Right now one/19 I will resume my flight to FRA with as many as par documentation. To my surprise the ticket agent on the sign in counter were Totally impolite, not helpful and envisioned me to seek out my baggage that was checked in about the 17th Which I had been struggling to retrieve when I was pulled off the flight on Sunday.